Shipping & Returns Policy
Saltillo tile is a handcrafted tile that is made from natural clay deposits. As such, it’s characteristics (such as size, color and texture) can vary, and nicks & chips are inherited in the process of making the tile. All sales are final and non-refundable.
Please note that while we try to show the color variations in the tile images on the website, tiles purchased will be similar but will not match exactly.
We highly recommend customers to purchase at least an additional 15% extra in material to cover wastage and cuts during installation. For installations with excess cuts and corners, we recommend an additional 20-25% extra. This will cut down on shipping costs (if any) and will also give you the ability to hand pick tiles that are closest to your desired color variation.
We can ship to anywhere in the United States.
All orders purchased online will be billed freight shipping as this ensures that the material will be received, in a crate, with little to no damage. If we feel the material can be shipped safely and for a lesser cost, via another carrier, we will issue a refund for the difference of billing vs actual cost. You will be informed of any changes to the shipping carrier and cost, prior to shipping of the material.